NX700 Breathing Regulator 1st Stage Recall
If you have an NX700 regulator, please stop using it immediately and read the following message carefully.
Our Quality Assurance program received one report of a turret connecting screw breaking in the first stage, resulting in a complete failure of the turret. As soon as I was notified, I tried to reproduce the failure to fully understand the root cause, but without success. IMPORTANT: We have not received any detection or notification of any failures or anomalies due to overuse of the membrane, but even minor damage to this area could have serious consequences in the form of second stage free flow or increased respiration. may be connected. Breathless effort. For these reasons, do not use regulator units. By us or an authorized service technician designated by us.
We have come to believe that impacts such as a dropped tank or repeated work cycles due to mechanical stress can cause screws to fail. This led to the conclusion that the screws might not be strong enough, necessitating a complete rethink of the engineering of this component.
The NX700 regulator hit the market in 2019 after months of rigorous testing in extremely demanding conditions. Limited numbers of the NX700 have been distributed worldwide due to supply issues and rising manufacturing costs due to the pandemic. A full recall is therefore the most effective solution.
All NX700 1st Stages are affected by this recall. The model number is clearly marked above the LP port on the body of the unit.
Products affected by this recall
All NX700 regulators have been removed from the market due to the identification of potential life safety issues.Our Quality Assurance program received one report of a turret connecting screw breaking in the first stage, resulting in a complete failure of the turret. As soon as I was notified, I tried to reproduce the failure to fully understand the root cause, but without success. IMPORTANT: We have not received any detection or notification of any failures or anomalies due to overuse of the membrane, but even minor damage to this area could have serious consequences in the form of second stage free flow or increased respiration. may be connected. Breathless effort. For these reasons, do not use regulator units. By us or an authorized service technician designated by us.
We have come to believe that impacts such as a dropped tank or repeated work cycles due to mechanical stress can cause screws to fail. This led to the conclusion that the screws might not be strong enough, necessitating a complete rethink of the engineering of this component.
The NX700 regulator hit the market in 2019 after months of rigorous testing in extremely demanding conditions. Limited numbers of the NX700 have been distributed worldwide due to supply issues and rising manufacturing costs due to the pandemic. A full recall is therefore the most effective solution.
All NX700 1st Stages are affected by this recall. The model number is clearly marked above the LP port on the body of the unit.
What if I am an NX700 1st stage owner?
If you own an NX700 regulator, discontinue use immediately and contact the retailer you purchased it from or XDEEP directly at support@xdeep.pl for more information on next steps. We have received one report of screw and turret failure. Although limited in number, the consequences of this failure are serious and can lead to drowning or permanent injury. For these reasons, do not use the NX700 1st stage.how to proceed
We offer our customers one of the following options:- Exchange your NX700 1st stage for a turretless CX100 1st stage and receive a voucher worth €100 that can be used towards future purchases of XDEEP products.
- Full refund for both 1st stage and 2nd stage.
